Terms & Conditions

TERMS AND CONDITIONS FOR ONLINE MARKETPLACE
These terms
Tixiego is a marketplace that allows users to offer, sell and buy Event Tickets, Apparels, Merchandises (“Products”). These terms and conditions govern your use of our website (our “Platform”).
Please read these terms carefully before you submit any order on our Platform. These terms tell you who we are, the conditions on which you may be a seller or a buyer on our Platform, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
Information about us and how to contact us
We are Tixiego, a company registered in Singapore, trading as Tixiego. Our Unique Entity Number is 53380378X and our registered office is at New upper changi road.
For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at 87005750 or email us at hello@tixiego.com or write to us at New upper changi road.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
When we use the words “writing” or “written” in these terms, this includes emails.
Contracts for sale
We are a marketplace that allows users to offer, sell and buy Products. The actual contract for sale of Products is directly between the seller and the buyer. We are not liable to any person in relation to an offer for sale, sale, or purchase of any Product listed on our Platform. We are not responsible for the enforcement of any contractual obligations between any buyer and any seller.
We have no control over and we do not guarantee the existence, quality, safety or legality of the items offered or advertised on our Platform, the accuracy, completeness or truth of any content or listings posted by users, the credit worthiness of any user, the ability of sellers to sell or buyers to buy, or that a particular buyer and seller will complete a particular transaction.
We are not involved in any transaction between a buyer and a seller on our Platform save that we facilitate a marketplace for buyers and sellers and process payments on behalf of sellers.
We are not an agent of any buyer or seller.
We may (at our discretion but are not obliged to) check, audit or monitor the information contained in listings, comments and/or reviews posted by users.
A buyer may place orders on the Platform as instructed on our Platform. A seller’s acceptance of a buyer’s order will take place when they email the buyer to accept it, at which point a contract will come into existence between the seller and the buyer.
We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
Our Platform is solely for the sale and promotion of Products in Singapore. We currently do not deliver to addresses outside Singapore.
Terms and conditions for sale
If you list an item on our Platform, you agree to comply with our rules for listing, content policies and selling practices from time to time in force. You are responsible for the accuracy, completeness and truth of the content of the listing and the Product offered. We reserve the right to modify, suspend or delete any listing that violates our rules, policies and practices, or to improve user experience.
We have full discretion in determining the appearance, placement and order of listings in search and browse results. The factors we may consider in making such a determination may include the buyer and seller’s respective location, the search terms used, and the buyer and seller’s respective history on the Platform.
All sellers on the Platform must clearly state the terms and conditions of sale (“Seller’s Terms“) in their listings, including the following information:
forms of accepted payment; taxes and applicable government imposed fees (if any);
shipping method, costs and expected time; return policy (e.g. the time period within which the buyer must notify the seller about return, who’s responsible for the cost of return shipping); and refund or replacement policy (e.g. the time period within which refund or replacement will be arranged).
You are responsible in keeping any content and information posted accurate and up to date. You should delete any listings that are no longer available.
You must comply with all applicable laws and regulations in providing, delivering or rendering the Products that you offer or sell.
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